Your guests will feel at home – and they’ll talk about it
An essential part of any perfect event is making sure guests feel completely at ease. This comes from everything running smoothly, from simple online registration and contactless check-in to first-class on-site service and automatic digital receipts. We’ll look after your guests reliably and with a strong focus on service.
We’ll be the first point of contact for people attending the event and will be happy to represent your company or event brand. Whether as a friendly voice on the service line or with a warm smile in person, we’ll provide attentive, professional support throughout. You’ll have an experienced team by your side who will impress you and your guests with charm, expertise and enthusiasm.
Aspects of participant management
Increase the satisfaction of your participants with professional, fully compliant end-to-end support that meets all their professional needs and leaves no question unanswered.
Invitation management in your branding
- Concept, design and distribution of all necessary materials, such as digital invitations, reminders, registration forms including authorisation from the employing authority (for civil servants), brochures and travel documents
- Design and programming of a customised event website for online registration or management of participants’ data – using either your own CRM system or our in-house virtual platform
- Participant recruitment
- Provision of a free hotline staffed by trained service personnel
Participant management from start to finish
- Research and verification of participant details
- Checking approval from the employing authority (for civil servants) or from other employers
- Collection of participation fees – optionally, credit card payment using our integrated system
- Regular status updates – optionally, personalised access to the CRM backend
- Congress registrations, including information and access emails
- A dedicated contact for all participant enquiries
Logistics and real-time reporting
- Up-to-date participant numbers for each programme item at any time
- Current status of group flight bookings
- Detailed arrival and departure lists
- The latest room, workshop, or session allocations
- Reports tailored to your requirements
- Transparency reporting tailored to your company
Accreditation with personal support
- Preparation of welcome materials and name badges
- Preparing meeting handout packs and personalising an event app
- Greeting participants at the welcome or information desk – or via chat function for digital events
- A dedicated contact for you and your participants throughout the entire event, including at digital or hybrid events
- Optional attendance tracking using a barcode-enabled accreditation system
